Support

Get in touch

The fastest way to reach us is email: support@stalwartcrest.com

We respond within 24 hours on weekdays, usually faster. We're a small team and every email gets a real human reply.

Quick answers

Most common questions are answered in the manual on the homepage. Worth a look before writing in.

Once you're using the app

The next few sections apply once Etch is live on the App Store.

Account & sign-in

Can't sign in with Apple?

Make sure you're signed into iCloud on your device, then try again. If the issue persists, email us with your device model and iOS version.

Want to delete your account?

In the app: Settings → Account → Delete account. Deletion is immediate. All your media is purged from our storage within 24 hours, and metadata within 30 days. You can also email us to request deletion.

Bugs & issues

Email us with:

• Your device model (e.g. iPhone 15 Pro)
• iOS version (Settings → General → About)
• What you were doing when it broke
• A screenshot or screen recording if possible

The more detail, the faster we can fix it.

Feature requests

We read every one. Email us with the subject line “Feature request.” No promises on what makes the cut, but the list directly shapes our roadmap.

Press, partnerships, and everything else

Same email: support@stalwartcrest.com. Use a clear subject line (“Press,” “Partnership,” “Legal,” etc.) and we'll route it correctly internally.